Allow Retakes

Sometimes learners will repeatedly fail a quiz or assessment and receive a message saying Maximum Retakes Reached. If the quiz is required, a passing score is necessary to complete the course. The learner will have to request the quiz or assessment is reset to take it again.  

NOTE: University administrators must grant retakes. BlueVolt Support is permitted to grant one retake if a learner contacts support@bluevolt.com. Any additional retakes are at the sole discretion of the university admin.

Allow Retakes

  1. Go to Admin > Training > Allow Retakes
  2. In Keyword, enter the learner's email address and click Get Users.
  3. At the far right of the learner's name, click Allow Retakes.
  4. Find the course name on the left, if there's more than one listed. To the right, you will see Status: Maximum Retakes Reached, and how many times they have not passed.
  5. To the right, click Allow Retakes.
  6. You should see the message, There is nothing for this student to retake, if this was the only course that needed a retake.
  7. Let the learner know that they can now retake the assessment.