Frequently the verification email will get caught in a SPAM filter and go to your Junk Mail folder. Please check there and also add "email@example.com" to your Safe Senders list, so you can reliably receive such emails in the future. Please also ask your IT department to add the IP 188.8.131.52 to the whitelist for approved emails on your email server. Alternately, you can whitelist the domain bluevolt.com.
Also, make sure that the email the verification link was sent to matches the email on your account.
IMPORTANT: Make sure to update your email address prior to beginning a redemption. The redemption process will require verification of the email address on record at the moment you begin your redemption.