Support Business Hours:
Monday to Friday 7:00 am – 3:30 pm PST
Support outside of Business hours:
Monday through Sunday, all hours phone # (503) 223-2583
Support email:
support@bluevolt.com and adminsupport@bluevolt.com
Dedicated Account Manager: Your Account Manager (where applicable) is available via email and Teams meetings. Monthly/Quarterly meetings are scheduled with your Customer Success Manager.
Expectations:
We strive to provide world-class support to all our customers and users.
| Support Type | First Response | Average | Resolution | Average |
| Live Chat (Admin only) | > 10 mins | 3 mins | >60 mins | 20 mins |
| > 3 Hours | 20 mins | >24 Hours | 14 Hours |
*Tickets are assigned and escalated by severity. The support team will send reported bug tickets to our engineering team. As our engineering team investigates and works towards a resolution, the support team will provide the requester with any updates.
Support Packages:
| Includes: | Basic Support | Enterprise Support |
| Admin Real-Time Chat | X | X |
| Email Support | X | X |
| Access to the Knowledge Base | X | X |
| Support Ticket Allotment (Annual) | 15 | 40 |
| Dedicated Account Manager | X | |
| Monthly/Quarterly Meetings | Semi-annual | X |
| Quarterly Reporting | X | |
| 1:1 Training | X |
For platform status updates and uptime reporting please visit BlueVolt’s Platform Status page at https://status.bluevolt.com/