BlueVolt Knowledge Base
Admin
Updates
API
Learner
CEU
Categories
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User Management
- Add Users to Your University
- Bulk Upload/Edit Users
- Automation
- Remove Users from Your University
- Enroll/Un-Enroll Learners
- Manually Pass a Module for a Learner
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Course Management
- Create a Course
- Copy a Course
- Which Course Type Should I Choose?
- Re-Enrollment Courses
- Prerequisites
- Add Schedule(s) for a Course
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Video Modules
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Group Management
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Troubleshooting Learner Issues
- Troubleshooting Page Restrictions
- Learner Needs to Retake a Course
- Troubleshooting Modules From a Learner Transcript
- Technical Issues for Learners
- Course Completion Issues
- I Don't Have my Password
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Instructor Led Training
- Waitlists for ILT Courses
- Instructor Led Training (ILT) Management
- Resource Management for ILT Courses
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User Interface (UI) Set Up
- Update the Default University Help Page
- Add and Edit UI Blocks
- Content Settings
- Navigation Settings
- Set Up the User Interface (UI) for Your University
- Option Settings
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Admin Roles
- Changing/Adding Administrator Roles
- Role Overview: Group Admin
- Role Overview: Training Track Admin
- Role Overview: Course Instructor Admin
- Role Overview: Course Editor Admin
- Role Overview: Calendar Admin
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BlueVolt Sharing Center
- Share Your Courses Outside of the BlueVolt Platform with LINK Accounts
- Sharing Settings
- My Shared Courses
- Share (and Sell) Your Courses
- Tag Courses to Aid Course Discovery in Sharing Center
- Smart Categories (Picklist) & Managing Course Settings
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Promoting Courses
- $BlueBucks
- Recommend Courses to Learners
- Feature a Course
- AutoEnrollment Links
- QR Codes for ILT Scheduled Courses
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Category Management
- Add Courses to Categories
- Group Restrictions to Categories
- Course Categories and Hierarchies
- Featured Categories
- Category Icons
- Draft Category Workflow
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Certificates & Badges
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Reports
- Module Age Report
- Completed Course Hours Report
- University Course Hierarchy Report
- Training Track Progress
- Course Payment Report
- Scheduled Course Report
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Training Tracks
- Training Tracks for Group Admins
- Set Up Training Tracks
- Inactive Courses in Training Tracks
- Change Course Order within an Existing Training Track
- Enroll Learners in Training Tracks
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Assessments
- Import a Question Bank
- Create a Survey
- Allow Retakes
- Grade Essay
- Create an Assessment
- Find Learner Completion Data: Assessments/Surveys
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Course eCommerce
- Offer Courses for Sale or for a Fee
- Tax Tables for Scheduled Courses
- Promo Codes for Paid Courses
- PO Order Option
- Set up Payflow Pro
- Paid Courses: Bulk Purchase/Buy for Others
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Email and Communication
- Custom Email
- Vanity URL
- Emails: Reminder Emails for Scheduled Course Prerequisites
- Use Course Emailer to Contact Learners
- Emails: Behind Schedule Options and Summary
- Announcements
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SSO
- Simplify Your Learner Log In Experience
- Azure application with SAML Authentication
- Set Up SSO (Single Sign-On)
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Service Level Agreement (SLA)
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BlueVolt Terms
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Certificate of Completion
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Enrollment/ Registration FAQ
- Add Offline Course to Transcript
- Determine if a Course has a Cost
- Course Requires a PIN
- Un-Enroll in a Course
- The Course is FULL and no Longer Accepting Enrollments
- Unable to Locate a Course in the Course Catalog
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BlueVolt Account Information
- Password Guidelines and Troubleshooting
- Anatomy of Your BlueVolt Account
- Update Existing Profile and Login Information
- Email Address Not Recognized
- Error Message while Navigating to BlueVolt From Another Site
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Payment
- Complete Purchase for a Paid Course
- Credit Card Won't Process
- Paying for Course when PO Option is Available
- Paid Courses: Bulk Purchase/Buy for Others
- Promo Codes
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General Questions About BlueVolt Courses
- Required and Optional Sections of Courses
- Start and Stop Courses
- Questions Regarding Products Featured in Courses
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Technical Issues and FAQ
- Trouble with Courses on Mobile Devices
- Module Shows "In Progress" After Completing All Content
- Take a Screenshot to Send to BlueVolt Support
- Course Shows "In Progress" After Completing the Course
- Clear Browser Cache & Cookies
- BlueVolt's System Requirements
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$BlueBucks
- What Are $BlueBucks ($BB)
- $BlueBucks Haven't Been Credited to Account
- Status of $BlueBucks Redemptions and Balance
- Gift Card Not Received Yet
- Find, Earn, and use $BlueBucks
- Guidelines for $BlueBucks Program (Terms and Conditions)