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Clear Browser Cache & Cookies

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First, log out of your account with the Logout button in the upper right. Next, clear your browser cache following your browser's instructions.

 

Google Chrome

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en 

  1. Click the Chrome Menu icon  in the upper right-hand corner
  2. Select More tools > Clear browsing data.
  3. In the dialog that appears, select the checkboxes for Cookies and Cached Images.
  4. Use the menu at the top to select the amount of data that you want to delete. Select "All time" to delete everything.
  5. Click Clear browsing data.

Note: To clear your cache for just one site (BlueVolt) in Chrome, see tip 5 under Best Practices for Managing Your Chrome Browsing Experience on the BlueVolt LMS.

 

Mozilla Firefox

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

  1. Click the menu button Fx89menuButton and choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data…
  4. With Cookies and Site Date as well as Cached Web Content check marked, click the Clear button.
  5. Close the about:preferences page. Any changes you've made will automatically be saved.

 

Microsoft Edge

https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

  1. Click the Menu button.
  2. Select Settings > Privacy, search, and services.
  3. Next to Clear browsing data now click Choose what to clear.
  4. Select a time frame to clear this data from. 
  5. Choose both Cookies and other site data and Cached images and files, then click the Clear now button.



NOTE: If the reset process doesn't seem to help once complete you may need to come back and select a longer time frame before clearing your cache and cookies again. 

 

Safari

https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

  1. Click Safari in the upper left-hand side of your screen. In the menu that appears, click Preferences.
  2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
  3. Click Remove Now in the pop-up window that appears.

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