When a University is created, the default help page will be used.
Reasons to update the default help page:
- Give learners clear and concise information.
- Provide learners with a branded help experience.
- Link learners to your website and/or give learners a direct contact.
Set Up New Help Page Verbiage:
- Go to Settings > University Properties > University > Help Page > Edit.
- Set the desired help page default using the WYSIWYG tool.
Note: If the navigation menu needs an update, please use this article as a reference.
Possible FAQ topics:
New Users - Should potential learners reach out to a particular person for access? Is there anyone to reach out to when a learner cannot access the platform?
Password Resets - Should learners reset password on the login page? Is there an admin to reach out to for password resets?
Course Sign-Up - Are there courses that learners are expected to sign up for? Is all training assigned?
Product Questions - Is there a point person who can direct learners to the proper resources?
Training Questions and Suggestions - Who should a learner provide training feedback to?
Note: If multiple languages are enabled, help page verbiage will need to be specified for each enabled language.